battle.net nemám mobil

- Mel jsem samy problém s WOW
- Kontaktoval jsem SERVICE CLIENT kde jsem zazádal o odstranení authenticator, v mém prípade, me pozádali o prilození občanského prukazu, k overení totoznosti.
- Vse bylo vyreseno do 30min.

Mě napsaly toto:
Dear ,

Thank you for contacting the Blizzard Customer Support team. Your Support ticket #------- has been successfully created.

You can view your ticket details and check its status by clicking the link below:
http://eu.battle.net/support/ticket/thread/------- -

If you can’t click the link above, copy and paste the entire URL into your browser.

This is the ticket description:
My mobile is broken

We will send you another email when a Customer Service representative replies to your ticket, which under normal conditions happens within 24 hours (but please allow up to 2 days). Meanwhile, we strongly suggest that you do not submit duplicate tickets, as doing so will only lengthen your wait time.

If you have additional questions or concerns, please log in to My Support Center web site at support and reply to the ticket.

Regards,

The Customer Support Team
Blizzard Entertainment

Je to to same?

- https://eu.battle.net/account/support/find-account .html?requestType=REMOVE_AUTHENTICATOR