problem pri instalacii nera 9

zdravim, mam taki mensi problem s instalaciou nera 9 , po stiahnuti som chcel nainstalovat a ked by sa uz mala zacat instalacia tak mi vyhodi chybne okno s odkazom : "SetupX.exe: critical error in instalation of nero please contact suport....
Message: SetupX.exe:there was an error while extracting teh UI Images. Exiting deployment process. Error: This action is only valid for products that are currently installed."

predtim som mal tiez nainstalovanu 9ku ale len trial tak som ho odinstaloval a teraz mi nece nainstalovat skusal som aj ine verzie 9ki ale nejde ani jedna!!! prosim poradte niekto