novathomas

During our family’s recent trip to Asia, we had the pleasure of working closely with the Singapore Airlines Detroit Office, and the experience was truly exceptional. From the very first phone call, their staff were welcoming, knowledgeable, and eager to assist. Traveling with young children can often be stressful, but the Detroit team made every effort to make our journey as seamless as possible. They helped us book the most convenient itinerary, taking into account our layover preferences, meal needs, and seating arrangements. We were impressed by how attentive they were to small details like arranging bassinet seats for our infant and offering guidance on travel documents well in advance of the trip. Closer to our departure date, we needed to make a last-minute change due to a family emergency. The Detroit office handled everything professionally and with genuine empathy. Their ability to rebook us without significant fees or delays made all the difference. On the day of travel, everything went smoothly thanks to the meticulous planning and advice we received. Our kids were comfortable, and we felt confident knowing we had such a capable team behind us. Singapore Airlines truly set a high standard for customer service, and we’ll absolutely rely on them for future trips.

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