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Disable USB power management
With some USB devices, the USB power management options can cause problems. To verify power management is not the cause of your problem, we suggest disabling it by following the steps below.
Open Device Manager.
Double-click Universal Serial Bus controllers to expand and show all USB devices.
Double-click the first USB Root Hub.
In the USB Root Hub Properties, click the Power Management tab.
In the Power Management tab, make sure the box labeled Allow the computer to turn off this device to save power is unchecked.
Click Ok.
Repeat the above steps for all USB Root Hub and USB Root Hub (USB 3.0) devices listed in Device Manager.
After all devices have had power management disabled, close Device Manager and restart the computer and try the USB devices again.